Support
Order, delivery, returns or the subscription — start below. If the answer isn't here, write to us and you'll get a straight reply, not a script.
You'll get a confirmation the moment you order, and a tracking link as soon as it leaves the warehouse. Typically 2–5 working days depending on your region.
Nothing after a few days? Check the spam folder first — then write to us with your order number.
We ship to the US, EU and UK, tracked, from regional warehouses. The outer box carries no branding — nobody at your door needs to know what's in it.
Somewhere else? Ask before you order and we'll tell you straight whether we can reach you.
Message us within 30 days and we'll start it — no return form, no "reason for return", no retention call.
Refunds go back to the card or wallet you paid with. Your bank usually takes a few working days to show it after we've sent it.
Try it for 30 days. If it lifts off your skin overnight, rolls off in the gym, or simply doesn't do what this site said it would, you get your money back — including pouches you've opened and used.
That's the whole policy. There isn't a catch further down.
Pause a month, skip a delivery, change the address or cancel outright — all of it from your account, in two clicks. No email to write, and nobody will try to talk you out of it.
Which size, how long to leave it on, what the white circle means, and what a patch can't do — the how and the why are written out in full on the science page.
One inbox, read by the people who made the product. Include your order number if you have one — it saves a round trip.
Every message gets answered.
Everything else
Typically 2–5 working days once it ships, tracked, from a US or EU warehouse depending on where you are. You'll get the tracking link by email — if it hasn't moved in a couple of days, send us the order number and we'll chase it.
If it hasn't shipped yet, write to us straight away and we'll try to catch it — no promises, warehouses move fast. Once it's on its way it becomes a return instead, which is covered by the same 30-day guarantee.
From your account, in two clicks — pause a month, skip one delivery, or cancel outright. You don't need to email us and nobody will call you about it. If you can't get into your account, tell us and we'll do it from our side.
Those are the lanes we run today. If you're elsewhere, ask before you order — we'd rather tell you no than take your money and leave a parcel stuck in customs.
Then the guarantee does its job. Message us within 30 days and you get your money back, including opened pouches. You don't have to justify it, and it helps us if you tell us what happened — that's how the next version gets better.
Check your spam folder — replies land there more often than anyone would like. If it's genuinely not there, write again from a different address if you can. Every message gets answered; a silent one means it didn't reach us.